CDG Fulfillment
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RESOURCES / HELP CENTER

WHAT NEEDS
YOUR ATTENTION?

Find the next action for your store, product or order. These guides explain the verified workflow and link to the corresponding area in your member account.

10 ARTICLES

Stores & integrationsConnect a selling channel

Open Stores and choose authorization for the supported platform, or use the local-store option. Complete the platform permission flow and review the resulting authorization and enabled state.

Open stores
Stores & integrationsAn order has not appeared

Check that the intended store is authorized and enabled. Review the platform-orders area and available sync or import actions. If the order is still missing, send the store and order reference to the team.

Review platform orders
Products & sourcingCreate a useful sourcing request

Include the reference, specifications, destination, target product-only cost and expected volume. Add packaging and logo requirements so the quote can consider the same brief.

Create sourcing request
Products & sourcingFollow a quotation

The sourcing area separates pending quote, quoting and pending confirmation, alongside quote results. Open the request and review the current stage before making the next decision.

Open sourcing requests
Orders & fulfillmentUnderstand an order stage

Platform orders have separate queues for unquoted, quoting, pending payment, processing, completed, canceled and exception work. The queue tells you which kind of action to review.

Open order queues
Orders & fulfillmentAsk about a specific order

Use the order-ticket area with the relevant reference. Explain what you expected, the current stage and the question the team needs to resolve.

Open order tickets
Inventory & inboundReview stock before replenishing

Use available and reserved quantities with low-stock or out-of-stock risk. Review the related procurement work before deciding the next inbound quantity.

Open inventory
Inventory & inboundPrepare a new inbound shipment

Confirm the receiving address with the team, then prepare SKUs, variants, units and carton labels. Keep the purchase-order reference with the incoming stock.

Review purchase orders
Shipping & estimatesPrepare a freight trial

Open the freight trial with the destination and actual packed weight. Add dimensions and postcode where possible. Treat the result as an estimate until the shipment quotation is confirmed.

Open freight estimator
Finance & reportsUnderstand the cost view

Finance provides account activity and available or frozen funds. The fulfillment-profit report has a narrower scope than complete business profit; include wider selling costs separately.

Open finance

A PERSON CAN HELP WITH THE EXCEPTION

Keep it specific.
Keep it connected.

Include the relevant order or product reference, what you expected and what changed. Share screenshots only when they help explain the question.

WhatsApp +852 52988146Email the teamPrepare a detailed inquiry